Frequently Asked Questions

Quick answers about products, orders, delivery and payment.

What does Pure Glow Health sell?

We supply our Research Skin Care range of lyophilised research compounds, plus laboratory accessories and storage essentials including insulin syringes, 100-pack alcohol wipes, stainless steel trays, cooler bags, vial storage cases and sharps disposal containers. Browse the range.

Are your products for research use only?

Yes. Every product we sell, including the Research Skin Care range, is supplied strictly for laboratory research use only. Our products are not for human or veterinary use. By ordering you confirm you are purchasing for legitimate research purposes.

How are research compounds supplied and stored?

Compounds are supplied lyophilised (freeze-dried) in sealed vials, each labelled with the compound name and strength. Keep unopened vials in a cool, dry place away from direct light. Check each product page for specific storage notes, and use our cooler bags and vial cases for safe transport.

Where do you ship?

We ship Australia-wide from Perth, Western Australia. Orders are packed and dispatched Monday to Friday.

What delivery options are available?

Tracked courier across Australia, plus urgent hand delivery and weekend overnight delivery around Perth. See our shipping page for all options and prices.

Do you offer free delivery?

Yes. Orders over $150 get a free urgent courier within Perth and Greater WA.

How do I pay?

We accept bank transfer and PayID. After you place your order we email your invoice with the payment details, and we dispatch as soon as payment arrives. Send us a screenshot of your payment for priority dispatch.

Will I get an order confirmation?

Yes. We email you when your order is received and again when it has been dispatched, with your tracking number.

How fast is dispatch?

Most orders are packed within one business day of payment. Urgent Perth hand delivery orders placed and paid by 11:00 am are processed the same day.

What if there is a problem with my order?

Contact us as soon as possible with your order number and we will work with you to sort it out. See our refund & returns policy.

How can I contact you?

Text, call or WhatsApp Jo on 0434 709 716, email info@pureglowhealth.com.au, or use the form on our Contact page.

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Still have a question?

Our Perth team is happy to help, usually the same day.

Prefer to text? Message Jo on 0434 709 716