Refund & Returns Policy

We want you to be happy with your order. This policy sits alongside your rights under the Australian Consumer Law, which cannot be excluded.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will offer a repair, replacement or refund as required by the Australian Consumer Law.

Change of mind

We accept change-of-mind returns within 14 days of delivery for items that are unused, unopened and in their original packaging. Return postage is paid by the customer. For hygiene reasons we cannot accept change-of-mind returns on opened alcohol wipes or used sharps containers.

How to return an item

Email info@pureglowhealth.com.au with your order number and reason for return. We will reply with return instructions. Please do not send items back without contacting us first.

Refunds

Once we receive and check your return, we will process your refund within 5 business days using a method we agree with you. Original delivery charges are refunded only for faulty, damaged or incorrect items.

Contact us

Pure Glow Health, 162 Grand Boulevard, Joondalup WA 6027. Email info@pureglowhealth.com.au, phone (+61) 434 709 716.